Return & Exchange

Our Policy

We allow 14 days for all returns and exchanges this is inline within Distance Selling Regulations.

1. Returned items must be completely new in saleable condition.
We will not accept returns and/or exchanges if there is evidence that the shoes have been worn outdoors. Fabriqe reserves the right to refuse any return and/or exchange that does not meet the conditions stated herein. All shoes must be tried on a carpeted surface until you are certain you are keeping them.

2. The original shoebox and accessories must be returned with the shoes in new and saleable condition.
Returns without the original shoebox and accessories will not be accepted. Returns using the shoebox as a shipping box will not be accepted also.

3. Simply send us an email stating whether you’d like an exchange or a refund in the subject.
To return a product, you must contact Customer Service for a return or an exchange.

4. Pre-Orders: All Pre-Order Sales are final, there is no refund or exchange option for pre-orders.

5. Jewellery: All Sales are Final, No Refunds, No Exchanges.

For more information please contact [email protected]